Lifetouch Update

You may remember my post from last week about Emily's class photo. Well, tonight I received a lovely email from someone at Lifetouch.

Hi Melodie,

I read your blog concerning your daughter's school classroom group picture. In viewing your scanned copy of the picture I would agree it's not an acceptable portrait. I apologize for that. This is not the typical Lifetouch experience. We try our best to always take an excellent portrait but once in awhile one gets by that is less than perfect. Lifetouch offers an unconditional refund guarantee. I would be glad to take care of this for you. Please contact me by email or call the office or my mobile number.

Thank you,

Sue

Sue Fountas
Sales & Service
Lifetouch National School Studios

So, I responded that while a refund would be great, I had not already asked for one because I did not want to give up the photo of Emily's classmates. I received another email shortly afterward.

Melodie,

Thank you for taking the time to respond.

I can understand you wanting some memory of your child's year, even if it's not perfect. I can offer to get you a refund and you can keep the picture you have.

If you provide me with your full name and your mailing address I will have the office process a refund for you as soon as possible.

Thank you,

Sue

Sue Fountas
Sales & Service
Lifetouch National School Studios

Isn't that great? I certainly didn't expect anything like this when I wrote that blog post. It's refreshing to know that there are still some good people out there.

Thanks again, Sue!

Dear Lifetouch Photographer,

I realize that you are probably not the greatest photographer in the world. If you were, you probably would not be working for a company that specializes in school portraits. However, I would expect that you could at least adhere to the minimum standards expected in a school portrait. You know, like making sure that every member of a group portrait can be seen.


Let's take a closer look here; Shall we? Do you see that lovely blond girl in the back row? Third from the right? No? Now, that's the problem I'm talking about. I can't see her either. At least, I can't see anything more than her forehead and her eyes. Would it really have been that difficult to have her change places with one of the taller girls to her left? Or maybe just shift her over a bit to where she wasn't hidden by some other kid's giant head?


I paid good money for this class portrait and I expected to be able to see my child's face somewhere in there. Thanks alot for wasting my money, F*cktard!